FAQ

In optimal conditions, these ceramic pieces can last decades to a lifetime. The methods Charisma uses to create these pieces allow them to be more weighted and thicker than the average ceramic ware. These pieces can also survive contact with open flames. If they are broken, they can be planted in the Earth, avoiding unnecessary objects in landfills.

No ceramic pieces are created to be used in microwaves. The ceramic process used is based on traditional, Indigenous practice. Pieces used for eating and drinking may be used over open flames but not inside of microwaves .

For optimal use, please keep in a dry, cool or well-ventilated space.

Processing time for orders are typically 7-14 business days. Domestic shipping usually takes 3-8 business days to arrive.This time frame varies due to holiday and Covid restrictions.

It is very important that harsh chemicals or detergents are not used in cleaning the ceramic pieces. A damp cloth is sufficient. If you feel as though you need more please soak the piece in boiling water with a cap full of vinegar. Allow the piece to cool with the water and air dry before continued use.

No, please carefully rinse with hot water and wipe with a cloth to maintain the integrity of the ceramic product.